FAQs

You have 30 days from the point of receiving your order, to return your product for a full refund. If you wish to do this, please contact our customer support team, within this time frame, to organise a return.

Orders placed before 12 noon, Monday to Friday, are usually dispatched the same day. Orders placed after 12pm will be dispatched the following working day.

Delivery times scales vary depending on the item purchase. Always check the delivery details section of the product you wish to purchase.

Please expect delays around Christmas, public and bank holidays. See the delivery page for specific information.

Your order is shipped from our UK warehouse in York, operated by Abloom LTD.

Please contact the customer support team and check the tracking details received from
our couriers.

You can check the status of your order, delivery information and contact details in your online account. Alternatively please contact our customer support team who will happily assist you.

Firstly, please check whether you have received all parcels on the consignment; this information should be available to view via the tracking link received in your
dispatch email. If you have received all of your parcels, but an item is still missing, please contact the customer support team so that we can investigate
further.

Tracking is simple, once your order has been dispatched by our warehouse you will receive an email with the courier's details, your consignment number as well as a link to track your order.

We are able to cancel orders which have not yet been dispatched from our warehouse. Unfortunately, we are not able to cancel orders that have already
been dispatched.

You can update your delivery address prior to dispatch in My Account. If your item has dispatched, please contact us and we'll do our best to assist you with this.

If you need to provide additional delivery information, please contact our customer support team.

If your order has not yet been dispatched, we are able to change the order before delivery. Unfortunately we are unable to add or exchange items once an order has been placed. A new order will need to be placed for additional items. Any unused products ordered in error, or that you’ve changed your mind about, can be returned to us for a refund.

Please report this immediately to our customer support team to resolve. Please take photos where possible.

You will receive notification on the day of delivery a planned delivery slot.

If you are not in when the courier calls they will attempt to deliver with a neighbour firstly. If this is not appropriate or not possible, a further attempt of delivery will be made the following day

If you need to change delivery or have any questions, reach out to our customer support team.